Question 1

Do I have to re-submit my forms/credentials every year or season?

Accepted Answer

For AGE verification, no. For GRADE and RESIDENCY verification, yes. For grade and residency, you will need to update your documents for verification using documents dated within the previous 6 months.

Question 2

Is there an annual membership so I don’t have to provide payment for each
league?

Accepted Answer

Yes. Player Authenticate will charge a fee per league/tournament. However, there is an annual fee option that will satisfy unlimited leagues, tournaments and teams for a full year from the date of registration.

Question 3

How do I know that my information/credentials will be safe?

Accepted Answer

All uploaded information is completely confidential and can only be viewed by the user, as well as, a PA professional. The user information is password protected and encrypted to assure the highest level of security.
(https://www.playerauthenticate.com/security).

Question 4

Will my contact information get sent to advertisers?

Accepted Answer

No. Player Authenticates purpose is to protect the privacy of their customer’s personal information, not distribute it.

Question 5

Do I need to create different accounts with different passwords if I have more
than one child?

Accepted Answer

No. As a parent or guardian, you can have multiple children registered under one account using one login. All children will have their own unique member ID that will be attached to each player’s specific set of credentials.

Question 6

Can I have a Parent and Coach account under the same login?

Accepted Answer

Yes. If you are a coach, who also has players in the same league/tournament, you can manage all accounts through one login. You can toggle back and forth from the upper right side drop down.

Question 7

I have multiple players in the tournament and it will not allow me to
add/register additional players when I hit the Invite Token?

Accepted Answer

The Invite Tokens are unique to each and every player. Once used, it will not be valid again. You will need to look back in your email for the additional invite and you can use that token. Also, you can email Player Authenticate and request a new one to be issued.

Question 8

I am trying to register and create an account, however, it won’t let me?

Accepted Answer

For security and privacy, you must be invited to join and register with Player Authenticate. Please ask your coach to be added to the roster which will trigger the invite.
Select “Get Started” and request an invite. Be sure to include the tournament name, club you are with and age/grade level.

Question 9

My document was rejected, why?

Accepted Answer

There are a few reasons documents are rejected, such as, wrong document was uploaded or document was uploaded under the wrong category, mandatory information to be verified is missing from document, document information doesn’t match the players profile, the file is formatted outside of the acceptable documents (ie. HEIC – not accepted), etc. PDF and JPEG are the best files to upload.

Question 10

What documents can be used for verifications?

Accepted Answer

AGE Verification – use Birth Certificate or Passport
GRADE Verification – use school report card, student ID, school enrollment form, screen shot of players student portal, etc. ALL GRADE documents must include name of player, name of school, grade level and dated within the previous 6 months.
RESIDENCY – Drivers License, utility bill, homeowners record, employment record, medical record, etc. ALL RESIDENCE documents must include the players address and be dated within the previous 6 months. Expired documents will not be accepted.

Question 11

As a parent, how do I check the status of my players documents?

Accepted Answer

Select Player from menu, followed by documents.
Select My Documents from menu, followed by Player tab.

Question 12

What are the meanings of the different status levels when viewing the players
profile?

Accepted Answer

ELIGIBLE – Fully Approved
ELIGIBLE NOT VERIFIED – Based on the profile, the player meets tournament criteria, however, the information has not yet been verified.
NOT ELIGIBLE – The player is Not Approved
NOT ELIGIBLE NOT VERIFIED – Based on the profile, the player does not meet tournament criteria. In addition, the information has not yet been confirmed through verification.
PENDING - Incomplete

Question 13

How do I upload a document?

Accepted Answer

Select My Documents from left menu. Click the Player tab and upload.

Question 14

I can’t change my players personal information, such as, date of birth, grade
level or graduation date?

Accepted Answer

Once you upload document and they get verified, the information on the account will be automatically changed to match the approved credentials.

Question 15

How do I pay for the service?

Accepted Answer

We accept all types of credit cards. If an invite is still pending and has not been paid for, login to your dashboard, and select My Invites from the menu and accept.

Question 16

Will my credit card be charged for anything without my consent?

Accepted Answer

No. There are no hidden fees and you will be notified prior to membership expiration in regard to your membership renewal.

Question 17

As a coach, what are my responsibilities once my team has fully registered?

Accepted Answer

You can monitor your rosters and be sure the players status shows as ELIGIBLE. If showing as NOT ELIGIBLE, you may want to contact the players and have them go to PA and get the appropriate credentials uploaded.

Question 18

As a coach, how do I invite players?

Accepted Answer

Login to your coaches account, select Team, Invite Players. There two ways to invite players to the roster:
1. Create roster as a CSV file and Drag and Drop.
2. Cut and paste players emails to invite (separate by commas).

Question 19

As a coach, how do I check my players status?

Accepted Answer

Login, select teams, view status.

Question 20

As a coach, do I call the league or PA with roster questions?

Accepted Answer

Any specific roster questions should be geared toward the league. However, if you are having trouble on the PA website while creating your personal roster, please contact customer service (info@playerauthenticate.com) at PA for assistance.

Question 21

How will I know what documentation my child’s league or tournament
requires?

Accepted Answer

Once you login, you will go to My Documents in the menu and it will show the league/tournaments specific needs.

Question 22

Why do you need medical information?

Accepted Answer

Since all leagues/tournaments require a Medical Release form, Player Authenticate would like to be an additional source if an emergency arises housing some emergency information that was volunteered by the user.

Frequently asked questions

Do I have to re-submit my forms/credentials every year or season?

Is there an annual membership so I don’t have to provide payment for each league?

How do I know that my information/credentials will be safe?

Will my contact information get sent to advertisers?

Do I need to create different accounts with different passwords if I have more than one child?

Can I have a Parent and Coach account under the same login?

I have multiple players in the tournament and it will not allow me to add/register additional players when I hit the Invite Token?

I am trying to register and create an account, however, it won’t let me?

My document was rejected, why?

What documents can be used for verifications?

As a parent, how do I check the status of my players documents?

What are the meanings of the different status levels when viewing the players profile?

How do I upload a document?

I can’t change my players personal information, such as, date of birth, grade level or graduation date?

How do I pay for the service?

Will my credit card be charged for anything without my consent?

As a coach, what are my responsibilities once my team has fully registered?

As a coach, how do I invite players?

As a coach, how do I check my players status?

As a coach, do I call the league or PA with roster questions?

How will I know what documentation my child’s league or tournament requires?

Why do you need medical information?

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